POLICIES
NEW CLIENTS
  • If you are a new client, please fill out your intake form and waiver online before coming in for your appointment. If you do not complete the necessary forms before your appointment, the time it takes to complete will be taken out of your massage.

  • Upon arriving, there is a parking lot in the back of the building where you will see a handicap accessible ramp which will lead you to the back door entrance.

  • If you arrive early to your appointment, please wait in your car and contact me before coming in as I may still be in session with another client. 

CANCELLATION/LATE POLICY
  • In the event you need to either cancel or reschedule an appointment, please provide 48-hours advance notice, or you will be charged an automatic no-show fee of 50% of the scheduled service cost to the credit card on file.  

  • Illness and emergencies will be evaluated on a case-by-case basis. If you need to cancel an appointment, please call to avoid being charged a no-show fee.

  • If you are running late, please contact me as soon as possible. You may or may not be able to push your appointment time back depending on the schedule for the day or the minutes will be deducted from the massage time.

PAYMENT
  • Payment must be made in the form of cash or credit card at the end of your session. Accepted credit cards include: Visa, Mastercard, Discover, and American Express. 

  • FSA/HSA cards are also accepted forms of payment. Check with your provider to determine your eligibility for which treatments are covered.

  • Gift certificates are non-refundable and expire one year after purchase. If you are unable to use your gift certificate you may transfer to a family member or friend.

  • If you choose to pay with cash, please try to bring exact change.

BOOKING

 All appointments must be booked online through vagaro.com/newmoonmassage

After creating your client account on Vagaro.com, you then will have access to rescheduling, booking, cancellation, purchasing gift cards, etc.

*Please note, that a credit card is required to reserve your appointment. However, you will not be charged until after your session.

INFORMED CONSENT & CLIENT AGREEMENT
  • Inform the massage therapist of your medical history to the best of your knowledge.

  • It is up to you to update your massage therapist to any new medical changes. If you have had any of the following medical conditions since you were last in such as: any recent vaccinations, change in medications, cancer, pregnancy, medical procedures, new tattoos, contagious diseases including any type of cold/flu, allergies, skin conditions including sunburn, rashes, acute injuries, etc.

  • If you do not disclose this information and you have a condition that contraindicates bodywork, your session may be terminated, and you will be responsible for 100% of the service charge, no exceptions. If you are not sure if you are eligible for a massage, please contact your massage therapist before scheduling an appointment.